1. Overview
1.1 This privacy policy outlines how Momentum Property, its related bodies corporate, licensees and all entities otherwise entitled to use the Momentum Property brand (“Momentum Property”, “us”, “we”) collect, hold, use, disclose and otherwise manage your personal information in compliance with our obligations under the Privacy Act 1988 (Cth). It applies to all of your dealings with Momentum Property.
1.2 You will always be able to access a current version of our privacy policy on our website.
1.3 Occasionally, it will be necessary for us to update our privacy policy. If we do so, we will place a notice on our website.
1.4 Collection of Your Personal Information. We collect personal information from you during the course of your dealings with us. The type of information we collect is classified as ‘personal information’ under the Privacy Act 1988 (Cth).
1.5 Note: Upon initiating contact with Momentum Property you must confirm if you wish to subscribe to future marketing, or if circumstances change, advise us of your desire to unsubscribe.
Our Privacy Statement is displayed at all Open for Inspections and in conjunction with Tenancy Applications, acknowledging your wish to subscribe.
1.6 The information we collect will depend on the services we are providing and may include details such as your name, residential and/or business address, contact phone numbers and email address, employment details, family details, financial information relevant to assessing suitability for a tenancy, property value, banking details, references, copies of identification and other details relevant to either providing a service to you or one of our clients. Information is generally collected via your contact with our staff.
Momentum Property also maintains a website and a social media presence. Accordingly, personal information about you may be collected via your access to those online platforms. For example, our website may use cookies which provide certain information regarding you. Similarly, posting on our Facebook page or a page of one of our staff may constitute collection of personal information.
2. Purpose of Collection
2.1 The purpose for which your personal information is collected is so that we can provide our services. For example:
(a) Information collected at open homes is used to contact you with respect to the property viewed, as well as other properties that we believe may interest you, and for the security of the Owner whose property is being viewed.
(b) If you make an enquiry about a home being marketed by Momentum Property, we use this information to respond to your queries, contact you about other properties that may be of interest, and to negotiate any potential sale.
(c) If we are advertising a property for sale on your behalf, we utilise your personal information to facilitate that sale.
(d) Information provided by a Landlord to whom we provide property management services is used for communicating with the Landlord and ensuring rental monies are transferred.
(e) Information provided by a Tenant or prospective Tenant is used for due diligence and property-related communication.
2.2 Personal information provided to us is also utilised for internal business operations, compliance with legal obligations, and promoting and advertising our business and services.
2.3 Your information may also be used as part of assessing potential licensing proposals and management of any licensing arrangements.
2.4 We undertake certain marketing activities on behalf of ourselves as well as our clients. Your personal information may be used to send you marketing materials unless you opt out.
3. Disclosure of Your Personal Information
3.1 Momentum Property has a centralised entity that assists its businesses with processing transactions. Your personal information will be disclosed to that entity for this purpose.
3.2 Where we assist you in obtaining other services from third parties (for example, building inspectors or tradespeople), we may disclose your information.
3.3 Your personal information may also be utilised by the head licensing entity for the purpose of dealing with licensees.
3.4 Where required by law, we may also disclose your personal information.
4. Disclosure to Overseas Recipients
Momentum Property is an Australian-based business and does not disclose your personal information to overseas recipients.
5. Consequences if Information is Not Collected
If we do not collect your personal information, or it is incomplete or inaccurate, we may be unable to provide the relevant services or those services may be compromised.
6. Security of Your Personal Information
We hold your personal information in paper and electronic files. We take steps to protect your information from misuse, interference and unauthorised access, modification or disclosure by having in place electronic safeguards such as virus and firewall protection, as well as policies regarding staff access and storage.
7. Correction of Your Information
You may at any time request access to your personal information or correct any inaccurate or out-of-date information. To do so, please email move@momentumproperty.co.
In some cases, we may be required by law not to release certain information about how we came into possession of it. If we are unable to comply with your request, we will explain why.
8. Opting Out of Marketing
If at any time you do not wish to receive further marketing material from us, or for your information to be disclosed for direct marketing purposes, please email marketing@momentumproperty.co, so that we may remove your details from our database.
9. Complaints
If you have concerns or complaints about this privacy policy, our handling of your personal information, or our compliance with the Privacy Act, please email move@momentumproperty.co
in the first instance.
Should we be unable to resolve your concern, you are also entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us
10. How to Contact Us
For all privacy enquiries, please email move@momentumproperty.co
. Our receptionist will direct your request to the most appropriate person within Momentum Property.